Please contact the Practice Manager Mrs. Tracy Gaskin either at the practice, by phone, in writing or E-Mail tracy.gaskin@nhs.net. Your complaint will normally be acknowledged within 2 working days.

An explanation will be provided within 10 working days. An appointment can be made with the Practice Manager if necessary.

If the matter cannot be resolved with the Practice Manager, a meeting can be arranged with a Partner. If you wish to bring someone with you to this meeting you can do so. For patients who's first language is not English, or who have special needs, we can arrange for help at this meeting.

If you are not satisfied with the outcome, we will give you further contact numbers.

There is a further stage of the complaints procedure, Independent Review, which you can ask for it the local resolution has not resolved the problem. Local Resolution must be tried before an independent review can be requested.